You should expect to receive their orders within five (5) to twenty (20) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
Not to worry, as long as you reach out to us immediately regarding the error in your address, we should be more than happy to change it for you. Just email us your full, correct address along with your order number and we will update your details for you.
Billing addresses are currently non editable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.
Under our Terms & Conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
By default, the last used shipping address will be saved into your Handy Treataccount. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected productand your D.O (Delivery Order) to us at info@handytreat.com.
1. In the event of damaged product received, we will require photo proof of the affected product and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to offer a full refund or to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us atinfo@handytreat.com.
2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll offer you a full refund.
Paypal is the easiest and most secure way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to handytreat.com system for your order.
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected productand your D.O (Delivery Order) to us at info@handytreat.com.
1. In the event of damaged product received, we will require photo proof of the affected product and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to offer a full refund or to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us atinfo@handytreat.com.
2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll offer you a full refund.
