FAQs about Orders & Deliveries and the COVID-19 virus
1. Can I place an order? Will Handy Treat deliver the package?
Yes, Handy Treat's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship.
2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from https://www.handytreat.com/pages/shipping. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
3. Why are some items taking longer to ship?
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain. This has resulted in some of our delivery promises being longer than usual.
4. Can I still make returns?
Yes. We are still processing returns. To start a return and learn more about returns, please visit https://www.handytreat.com/pages/returns-policy.
5. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
6. Is it possible to reduce contact with drivers when they deliver my orders?
Yes. Our delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance. Signature service has also been temporarily suspended.
You can also choose a safe location where the driver can leave your package if you are not able to answer the door. To provide delivery instructions, please write a note on the order page.